Cardiff KIA

Servicing was disappointing. Upon filtering these reviews it appears the servicing department is getting the lowest ratings. My experience may be a minor disappointment but never-the-less it means we won't be going back because customer service and experience is very important to me. I was initially impressed with the drop off service and the ability to be offered additional services such as wheel rotation and alignment by text messaging. I opted for both. I used the same message service later in the day to enquire if it was ready. I was informed that it was in line for the alignment and rotation. 20 minutes later I was informed it was ready, wow that was quick. I went to pick it up and was given a detailed list of work that was carried out. I went to the car and immediately noticed the wheels had not been rotated. I pointed this out and received a brief apology and an offer to credit or have it done another day. I chose to take it back the next week. When I returned I was told they were really flat out and I felt it was a real inconvenience that I had returned on the day and time that I said I would. The rotation did get done but now it leaves me wondering what else actually got done. Like I said, it's a minor disappointment, but even a reasonable experience would not have generated this kind of doubt so, all told, this is enough for me to decide not to go there again.